For health and hygiene reasons, we are unable to accept returns or offer exchanges/credit due to:
- Incorrect sizing ordered by the Buyer
- Buyer remorse / change of heart
Returns and refunds will only be accepted for:
- Manufacturing faults
- Incorrect sizing shipped by Seller
Procedure for eligible returns:
- You must notify outTHERE Underwear at firstname.lastname@example.org within 7 days of receipt of your order.
- outTHERE will email you further instructions within 2 business days.
- When the goods are received back into our warehouse, outTHERE will respond within 2 business days.
- Return shipping costs - by our choice of shipper - will be paid by outTHERE.
Please do not attempt to return product without prior authority from the Seller.